Terms & Conditions

Reset Hotel Cafe Coworking Payment System Please read these terms and conditions carefully before making a payment through Reset Hotel Cafe Coworking’s payment system. By using our payment system, you agree to be bound by the following terms and conditions:

Payment Options:

a. We accept payments through various methods, including credit cards, debit cards, and electronic fund transfers. Additional payment options may be available and will be clearly communicated during the payment process.

b. All payments must be made in Colombian Pesos (COP) unless otherwise specified.

Payment Processing:

a. Our payment system is secure and utilizes industry-standard encryption technology to safeguard your personal and financial information.

b. Upon completing a payment transaction, you will receive a confirmation email with the details of your payment.

Reservation and Payment:

a. When making a reservation through our website or other authorized channels, you may be required to provide payment details to secure your booking.

b. Payment for reservations may be processed either as a full prepayment or as a partial payment, depending on the specific terms of your reservation.

c. If a deposit is required, the remaining balance will be payable upon arrival or as specified in your reservation confirmation.

Cancellation and Refunds:

a. Cancellation policies may vary based on the type of reservation, room rate, and specific terms of your booking. Please review the cancellation policy during the booking process.

b. Refunds, if applicable, will be processed according to our refund policy. Any eligible refund amount will be credited back to the original payment method used.

Currency Conversion:

a. If you choose to pay in a currency other than Colombian Pesos (COP), the conversion rate applied will be determined by your bank or payment provider. We are not responsible for any discrepancies or fees associated with currency conversions.

Disputes and Chargebacks:

a. If you have any concerns or disputes regarding a payment made through our system, please contact our customer support within a reasonable timeframe to allow us to address your issue.

b. Chargebacks initiated without prior communication or justification may result in the suspension or termination of your booking privileges.